Prices/Terms & Conditions
Chalet 7 Erw Porthor & Chalet 8 The Woodlands Price List 2022/23
Prices range from £75 per night to £110 per night over the year.
Bed Linen & Towels £40 extra per stay. £20 if only x2 guests.
Deposits
Weekend=£50
Per Week stay=£100
STRICTLY NO EV CHARGING FROM OUR CHALETS
Booking Terms and Conditions
To make it easier to read these terms and conditions there are several further definitions which we use:
“Deposit” means a deposit of £100 of the total holiday accommodation cost (which includes any “extras” selected at the time of booking)
“Holidaymaker” means you and each person going on holiday with you on your booking.
“Owner” us
“Property” means the holiday property you book through us; and
“You” means the lead person making a booking through us.
When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully.
1. Contract and Booking
We are the Chalet Owners. Therefore, when you make a booking through us the contract to occupy the Property is between you and us as the Owners.
Bookings cannot be accepted from persons under 18 years of age.
No bookings are valid until confirmed by us in writing (including by email) and the deposit is paid.
Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner.
NO HEN OR STAG PARTIES OR SINGLE SEXED GROUPS.
2. Booking Fees, Deposits, Balance Payments
When making a booking you will be required to pay a deposit of £100 per week or £50 per weekend this is non-refundable.
If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
We reserve the right to cancel your holiday and re-let any holiday where any payment due more than 7 days is late. In these circumstances you will not be entitled to any refund.
The Deposit is non-refundable.
4. Guest Cancellations
If you cancel prior to the holiday arrival date you may be due a partial refund from the Owner.
The refund will depend on the amount of notice you give before the holiday start date.
8 weeks or less notice – No refund due
8 weeks or more notice- 100% refund
If a refund is due, we will aim to return the applicable amount within 10 working days of cancellation.
Covid 19 Clause: IN the event of restrictions put in place by the government that would mean that you are unable to travel, or you test positive prior to your arrival (screenshot of results required) we will move your holiday to another date free of charge.
5. Holidaymakers’ responsibilities
You will ensure that you and all Holidaymakers will:
Act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday.
report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted)
Not smoke at the Property nor allow anyone else to smoke at the Property.
Only allow up to the maximum guests for the Chalet capacity 4 (5 in chalet 7)
At all times comply with any applicable laws and local or Government guidance and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour, or disturbance.
You should Not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time.
You should Treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants, or other party acting on our behalf.
You will Secure the Property (including all windows and doors) whenever leaving the Property.
We and the Owner will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.
6. Owner’s responsibilities
The Owner will ensure that:
The Property is cleaned and ready for the Holidaymakers by the stated arrival date and time Suitable arrangements are made for you to access the Property. We will treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property.
We can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay.
Owners mobile number is07494846544 , first contact.
We, and the Property, comply with applicable laws and regulations (including health and safety regulations)
Adequate liability insurance is in place in respect of the Holidaymakers’ stay.
All Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, including us, access to the Property if reasonably required).
7. Pets
Well behaved /toilet trained Dogs x1 are only allowed at our chalets.
Registered assistance dogs are allowed in all Properties.
You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a booking.
If any Holidaymaker has an allergy to dogs, please be aware that dogs are allowed in our properties. we as the Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
The following dog terms apply:
Dogs must be always under strict control while in or at the Property.
Dogs must be kept on a lead when outside the property as we are in a rural area.
Any fouling must be cleared up without delay.
The dog owner must bring the dog’s bed or basket for sleeping in.
Dogs must not be left alone in or at the Property or elsewhere at any time.
Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner.
You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.
Pets other than dogs may be allowed at the Owner’s discretion. This must be approved prior to making a booking and can be arranged by telephoning the Reservations department.
If you break these terms, the Owner (including their representative) may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.
9. VAT
All prices quoted include VAT.
10. Complaint’s procedure
If you have any complaint concerning a property, the matter should be taken up with the Owner. The Owner should do their best to resolve your complaint, where possible. It is important to raise any complaint while you are still at the Property.
13. Limitation of Liabilities and Legal – Please pay particular attention to this section
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance. You can see further details in the section “When you don’t get 14 days to cancel” on the citizen’s advice bureau website.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.
If either you or an Owner fails to comply with these terms and conditions you or the Owner will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and the Owner at the time you made the booking.
Nothing in these terms and conditions will limit the Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused the Owner’s negligence or the negligence of our or their employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
